Privacy policy

Privacy Policy

Last Updated: June 17, 2026

Pet Hub Shop ("we", "us", or "our") operates this online store and website, including all information, content, features, tools, products, and related services, to provide you, the customer, with a personalized shopping experience (the “Services”). Pet Hub Shop is powered by Shopify technology, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand how your information is collected, used, and shared as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies, relates to, or can be reasonably associated with you or another individual. Personal information does not include data that has been irreversibly anonymized or de-identified.

Depending on how you interact with our Services and where you reside, we may collect and process the following categories of personal information:

  • Contact Information: Including your name, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card numbers, debit card numbers, payment card details, bank account data, transaction records, payment methods, receipts, and other related payment details.

  • Account Information: Including your username, password, security questions, preferences, and account settings.

  • Transaction Information: Including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your historical purchase data.

  • Communications with Us: Including any information you provide when communicating with us, such as inquiries sent to our customer support team.

  • Device Information: Including details about your device, browser, network connection, IP address, or other unique device identifiers.

  • Usage Information: Including data about your interaction with our Services, such as how, when, and which pages you access or browse.

2. Sources of Personal Information

We collect personal information through the following methods:

  • Directly from You: When you create an account, visit or use the Services, make a purchase, or communicate with us.

  • Automatically through the Services: Collected from your device when you interact with our website via cookies, web beacons, and similar tracking technologies.

  • From our Service Providers: Contracted third parties (such as Shopify) who collect or process your personal information on our behalf to facilitate our business operations.

3. Legal Bases and How We Use Your Information

If you reside in the European Economic Area (EEA) or the United Kingdom (UK), we only process your personal information when we have a valid legal basis under the GDPR. We use your data for the following purposes:

  • Performance of a Contract: To fulfill our contractual obligations to you, including processing payments, managing orders, organizing local shipping within the Netherlands and Germany, and facilitating returns or exchanges.

  • Legitimate Interests: To improve, personalize, and optimize our Services, safeguard our infrastructure, detect and prevent fraudulent or malicious activities, and protect our business interests.

  • Consent: For marketing and advertising purposes, such as sending promotional emails or displaying targeted advertisements, based on your implicit or explicit consent. You have the right to withdraw consent at any time.

  • Compliance with Legal Obligations: To comply with applicable financial, accounting, and tax laws (including EU OSS and regional VAT reporting), or to respond to valid legal requests from law enforcement or government authorities.

4. How We Share Your Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate operational purposes:

  • With Shopify and Core Partners: To provide essential infrastructure, including IT management, secure payment processing, data analytics, cloud storage, and regional order fulfillment.

  • With Marketing Partners: To serve tailored advertisements and promotional campaigns. We utilize Shopify's advanced tools to enable personalized advertising with trusted third-party platforms based on your online activities.

  • With Affiliates or in Business Transfers: In connection with corporate transactions such as mergers, acquisitions, asset sales, or structural reorganizations.

  • For Legal Reasons: To protect our legal rights, enforce our terms, investigate potential policy violations, or comply with mandatory judicial subpoenas or government warrants.

5. Relationship with Shopify

Our Services are hosted by Shopify Inc. Shopify collects and processes personal information regarding your access and usage of this platform to maintain and optimize the store's core infrastructure. Data submitted through our store will be securely transmitted to and stored by Shopify and its integrated sub-processors, which may be located outside your home country.

To enhance our business operations, we participate in shared data protocols provided by Shopify that integrate insights across multiple merchants. In these specific contexts, Shopify acts as an independent controller for the data used to power these shared features. To understand how Shopify processes your information or to exercise your consumer rights with them, please review the Shopify Consumer Privacy Policy.

6. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside your country of residence, including the United States, where our parent entity is registered.

When transferring personal data outside the European Economic Area (EEA) or the United Kingdom, we implement robust international transfer safeguards recognized under applicable law, including the Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your personal data receives a level of protection equivalent to that required within the European Union.

7. Your Rights Under the GDPR

If you are a resident of the United Kingdom or the European Economic Area (EEA), you possess specific statutory rights regarding your personal information under the GDPR. These rights include:

  • Right of Access: The right to request a copy of the personal data we hold about you.

  • Right to Rectification: The right to request the correction of inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): The right to request the deletion of your data under certain legal conditions.

  • Right to Restrict or Object to Processing: The right to limit or oppose how we process your data for specific purposes (including direct marketing).

  • Right to Data Portability: The right to receive your data in a structured, machine-readable format or have it transferred to another controller.

  • Right to Withdraw Consent: The right to revoke your data processing consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Compliance Officer using the details provided below. We will verify your identity in accordance with legal requirements prior to responding to your request. You will not be subject to any discrimination for exercising your rights.

8. Third-Party Links and Children's Privacy

Our Services may contain links to external platforms operated by third parties. We are not responsible for the privacy protections, data accuracy, or corporate practices of non-affiliated websites. Furthermore, our Services are strictly intended for adult consumers; we do not knowingly collect or solicit personal information from individuals under the age of 16.

9. Security and Data Retention

While we employ commercially reasonable organizational and technical safeguards to secure your data, no digital transmission or cloud storage system can guarantee absolute security. We retain your personal information only for as long as necessary to maintain your account active, deliver our operational Services, resolve legal disputes, or fulfill financial and statutory audit obligations under regional tax laws.

10. Complaints

If you have concerns about how we handle your personal information, please contact us directly. If you remain unsatisfied with our resolution, you maintain the absolute right to lodge a formal complaint with your local Data Protection Supervisory Authority within the EEA or the UK.

11. Contact Information

For any inquiries regarding this Privacy Policy or to exercise your regulatory rights, please contact our corporate office at:

  • Email: contact@pethubshop.com

  • Mailing Address: 15442 Ventura Blvd, Suite 201 - 744, Sherman Oaks, CA, 91403, United States

For the purposes of applicable data protection laws, Pet Hub Shop serves as the Data Controller for your personal information.