Shipping policy
Shipping Policy
Pet Hub Shop
Last updated: October 16, 2026
1. Shipping Destinations
Pet Hub Shop offers shipping to eligible addresses within the United States.
Shipping availability may vary depending on the product, destination, and fulfillment partner. Certain products may not be available for delivery to all ZIP codes.
Shipping to P.O. boxes, APO/FPO addresses, U.S. territories, and remote locations may be restricted.
Customers can verify shipping availability by entering their delivery address at checkout.
2. Shipping Rates
Shipping costs are calculated based on the products ordered, delivery destination, and available shipping methods.
Some products may qualify for free shipping, while others may have additional shipping charges.
All applicable shipping costs are displayed at checkout before payment is completed.
Pet Hub Shop does not guarantee free shipping on all products.
3. Order Processing
Orders are submitted for processing after payment confirmation.
Processing times vary depending on product availability, warehouse location, and fulfillment partner.
Orders placed on weekends or U.S. public holidays may require additional processing time.
4. Estimated Delivery Times
Delivery estimates vary depending on the product and destination.
Available shipping methods and estimated delivery times are displayed during checkout whenever provided.
For example, an Economy shipping option may indicate 5–11 business days, while other products may have different delivery estimates.
Delivery times are estimates and are not guaranteed.
Business days generally exclude weekends and U.S. public holidays.
5. Separate Shipments
Orders containing multiple products may be shipped separately and arrive on different dates.
When available, tracking information will be provided for each shipment.
6. Order Tracking
Once your order has shipped, tracking information will be provided when available from the shipping carrier or fulfillment partner.
Tracking updates may take some time to appear after dispatch.
7. Shipping Delays
Delivery may occasionally be affected by circumstances beyond our reasonable control, including:
- Severe weather conditions
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Unexpected fulfillment issues
If your shipment is significantly delayed, please contact our customer support team.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
We will attempt to assist with corrections, but address changes cannot be guaranteed once an order has entered fulfillment or has shipped.
9. Lost or Damaged Packages
If your order arrives damaged, appears lost, or has not arrived within a reasonable period after the estimated delivery date, please contact us.
Our support team will review the situation with the relevant fulfillment partner or shipping carrier and explain the available resolution options.
Please include your order number and any relevant photographs or tracking details.
10. Returns and Refunds
For information about returns, refunds, and eligibility requirements, please review our Refund Policy:
11. Contact Information
For questions about shipping, delivery estimates, tracking, or order-related issues, please contact:
Pet Hub Shop
Email: contact@pethubshop.com
Website: https://pethubshop.com
Our team will assist you with shipping-related inquiries.